Walgreens in Pensacola, FL Closed now

Reviews about Walgreens

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  August 30, 2020, by Adam Baker
  Policy over Service unfortunately Policy caused bad service at Pensacola location. Store Managers should be empowered to make decisions at store level vs sticking to a policy that disrupted service to guests. Guest in front of line wants to buy a candy bar and get back $15. He can't due to increments says cashier. So he says, I'll buy 2 candy bars and to transactions. $10 on one, $5 on other. Cashier states, I can only do one transaction per person. That's policy. He says I'll buy his one, then leave store, come back and buy other one. Cashier says, I won't ring it up. That's policy. Calls manager, manager, says that's policy. Sorry. Meanwhile the line is waiting to checkout due to this policy. This is an instance where manager could just let the transaction happen. Vs standing behind a policy. There would be no difference if he purchased a candy bar and received $10 back. Then if I was next, did same thing but received $5. Manager could have easily made a decision to do the right thing. We don't improve if we do not here feedback, so I wanted to take the time to write this story around the interaction I witnessed at Walgreens today. I'm a fan of Walgreens and prefer your store over CVS. After all, it's on the corner of Happiness. :-)