Palafox Computers in Pensacola, FL Closed now

Reviews about Palafox Computers

• ★ ★ ★ ★ ★

  February 25, 2020, by Pamela Noellert
  Cracked my screen for the first time. Took it to AT&T for repair- they totally blew me off and offered no help. Walked into Palafox Computer and they were awesome! Perfect costumer service. Assured me they could fix it right there within an hour and a half. Came back and it was all done. Great workmanship, very polite and helpful. Decided I will take EVERYTHING there from now on. Thank you for a great experience- referring everyone I know to you.
• ★ ☆ ☆ ☆ ☆

  August 29, 2019, by Tami Toney
  Beware! I called and asked what the fee would be to look at a laptop that might have some liquid damage. I was told on the phone it would be $55 to evaluate it. When I got there, I then was told $89. No big deal. The young man that waited on me said that if a board is shorted-out, it could be as much as $289 to repair it. I said, if it's that much, I would have to think about it, since it's a couple of years old. I would at least like to retrieve my documents, pictures, etc. He said when they diagnose the problem(s), he would call me and give me my options. They called me the next morning and told me that it was working fine, and they couldn't really find anything wrong with it. Maybe a board "breaker switch" tripped, but it was working, with no problems. When my wife picked it up, they handed her a bill of $180! They didn't give her any type of paperwork that detailed what they did for that price. I was really upset when she got home so I called them. A different gentleman said that there must have been a "communication" problem. Right, you told me one thing and tried to double the price on me! We cleaned contacts, blah, blah, blah. Did you ever call me before you decided to charge me twice as much as I was told?! No, you didn't. He did refund me back some money, which was the right thing to do. I'd really think twice about taking a computer to them. I will never, ever darken their door again and I suggest you don't, either, unless your estimate is written out and detailed instructions given to them before the work is done.