Emerald Coast Granite & Tile in Pensacola, FL Closed now

Reviews about Emerald Coast Granite & Tile

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  July 20, 2019, by J Simmons
  We used two different granite suppliers/installers for our house build. This is important because I got a direct comparison between two local businesses in this market. We decided to use Emerald Coast for the kitchen counter tops since Superior Granite ran out of the granite we wanted and this would have delayed our build. Superior did all the other countertops in our hose (4 baths and a laundry). In hind sight, I should have waited. Fit and finish of our kitchen done by Emerald Coast is overall sub par compared to Superior. Service is lacking as well. To summarize, we had issues with the finish quality of seams in the counter tops, as well as buffer marks/swirls on the counters. They routinely blamed the other subs for issues with the buffer marks and swirls, but no one else besides their tech (Mike) has run a buffer in our kitchen and the countertops were covered with cardboard to prevent damage from anyone else. It has taken over 18months to get to a point where they (Marcy) finally said we are "out of warranty" and they will not perform more work. So basically, we have a few swirl marks left that they refuse to address. Seams are "ok" at best. Marcy will not even return my phone call and sent me a "break up" email saying they won't do anything more. It looks like I will have to call another company (Superior Granite) to fix the issues Emerald Coast refuses to address. My opinion: save yourself the headache, look elsewhere for granite counter tops.